Important Booking Information for Holiday Rental Properties

General Conditions of Tenancy

• Our staff will describe the premises and their positions as accurately as possible and in good faith. No responsibility or refunds are accepted for errors in presentations or descriptions.
• The number of tenants must not exceed the maximum occupancy as stated by the agent.
• All damages, breakages and losses to the property and/or furniture or furnishings are to be reported to the agent and paid for immediately.
• No persons on the premises shall be guilty of conduct that is of nuisance to adjoining occupiers.
• Garbage bins are to be put out on the relevant day and brought in. In the case of excessive garbage, there will be a minimum charge of $20 for it to be taken away.
• Failure to comply with any of the above conditions will result in immediate termination of your tenancy.
• Bookings are made in good faith by the agent and may be subject to any changes as notified by the owner prior to the commencement of the booking. The agent cannot accept responsibility for the actions taken by the owners of the premises outside their control. (Every reasonable endeavour will be made to offer alternative accommodation should this occur).
• Tariffs are subject to change without notice.

Arrivals:

• Arrivals can commence from 2.00pm on date of arrival. Please advise us if you are arriving after 5pm as suitable arrangements can be made. Note: NO KEYS available before 2.00pm

Departures:

• Departure time is 10.00am on the day of departure.

Cleaning:

• Cleaning is on an honour system, please leave the premises ready for the next people, exactly as you would wish to find it.

Rates:

• Rates are subject to change and may vary from the price quoted prior to confirmation.
• Payment is by Cash, Cheque, or Credit Card only.

Bookings:

• All bookings are subject to owner confirmation.
• All Bookings must be paid In Full at time of Booking.
• Christmas Re-booking - The current occupant has first option to re-book for the same period the following year. Bookings must be confirmed by payment of half rental by 31st March. If payment is not received by 31st March, the property will be made available to the first person who confirms by payment of half rental. Balance of rental due by 1st December.

Cancellations:

• Fees will be charged for all cancellations as follows:-
• 100% of total rental fee will be charged. However, if the house can be re-let then only a cancellation fee of 10% of the total rental fee will apply.

General Guidelines:

• As our holiday homes are occupied by holiday renters at most times of the year, we invite you to view the property from the photos in our office.
• Our aim is to provide the highest possible standard, but all premises are privately owned and are furnished and decorated to the owners personal taste and requirements.

Please Note:

• All damages and breakages must be paid for by the occupant.
• Minimum 2 nights booking.
• Unfortunately NO PETS allowed.

Keys:

• Spare keys are retained by us, if you lose your keys or are locked out of the residence, you will need to contact us. A service may apply during out of normal business hours callouts.